Facebook Sales Policy


This policy only applies to purchases made directly from Facebook in accordance to their terms and conditions.  Two Elle's Boutique will adhere to their terms and conditions and will modify this return policy as needed.  The primary return policy is in affect for all other purchases not made directly from Facebook.

By making a purchase via the Buy button feature on Facebook, you are agreeing to this Delivery, Return, and Dispute Policy (“Merchant Sales Policy”), as it exists on the date of your order. This Merchant Sales Policy is between you and the third-party merchant (“Two Elle's Boutique”) from whom you purchased a product or other merchandise (“Product”) listed on Facebook (“Product Listing”) via the Buy button feature. If there is a conflict between this Merchant Sales Policy and the Merchant's standard sales terms presented to you during checkout, you will receive the greater rights. If you do not agree to this Merchant Sales Policy, do not use the Buy button feature. For the avoidance of doubt, this Merchant Sales Policy is between you and the Merchant and not Facebook.


A. DELIVERY

    1. Shipping. The Merchant (Two Elle's Boutique) will generally ship any purchased Products within two (2) business days of your order date, and will promptly notify you of any shipping delay. If the Merchant (Two Elle's Boutique) is unable to ship your order after five (5) business days of your order date, your order will be canceled and you will either not be charged or be provided with a full refund (as applicable).

    1. Loss. Any shipment without a tracking number that you report to the Merchant (Two Elle's Boutique) as not received after 10 business days of the shipping date will be considered lost and either (i) the Merchant (Two Elle's Boutique) will reship the Product or (ii) you will either not be charged or be provided with a full refund (as applicable).

    1. IMPORTANT NOTICE RE: SPECIAL DELIVERY/HANDLING. The above delivery terms do not apply to Products listed as “Special Delivery/Handling” in the Product Listing, such as for customized items or pre-order items. For Products with Special Delivery/Handling, the delivery terms in the Product Listing will apply.  This applies to all sales and clearance items on the Two Elle's Boutique website.

    1. Cancellation. If the Merchant (Two Elle's Boutique) cancels your order for any reason, you will either not be charged or be provided with a full refund (as applicable) and the Merchant (Two Elle's Boutique) will notify you of the reasons why within two (2) business days of the cancellation.

B. RETURN

    1. Returns. The Merchant (Two Elle's Boutique) will accept the return of any Product if it is: (i) in new and unused condition; and (ii) returned within 45 days following the return procedure below.

    1. Return Procedure. To return a Product: (i) you will need to initiate the return through the Facebook return mechanism; (ii) the Merchant (Two Elle's Boutique) will provide instructions on how to return your Product; (iii) you will return the Product to the Merchant (Two Elle's Boutique) following those instructions; and (iv) the Product must be received by the Merchant (Two Elle's Boutique) within 45 days of the Merchant (Two Elle's Boutique) shipment date.

    1. Shipping Cost. If you report through the Facebook return mechanism that the Product (i) was inaccurately described on the Product Listing, (ii) arrived damaged, or (iii) did not arrive by the specified arrival date (if an arrival date is provided) or 10 business days from the shipment date (if no arrival date is provided), then (1) the Merchant (Two Elle's Boutique) will provide a pre-paid shipping label or otherwise reimburse you for any shipping costs for returning the Product and (2) your refund will include your original shipping costs for receiving the Product (if any). If you are returning the Product for any other reason, you will be responsible for all shipping costs for returning the Product and your refund will not include your original shipping costs for receiving the Product.

  1. IMPORTANT NOTICE RE: FINAL SALE. The above return and refund terms do not apply to Products listed as “Final Sale” in the Product Listing, such as for customized or perishable products. Final Sale items are non-refundable and cannot be returned (except as expressly permitted under the Product Listing or required under applicable law).